First Appointment

1. Make an appointment

   Our reception staff is available between 9:00 am and 5:00 pm time to make booking.

   Our appointment times generally range from 8:30 am ‘til 6:30 pm, 7days a week.

   Our reception staff is very helpful and knowledgeable. They will be able to suggest therapists that they think will best suit your physical and personal needs and even help you find your way here.

2. Referrals

   You do not need a referral from a doctor to see one of our therapists, however, we may like to communicate with your doctor or any other practitioners involved in your care.

3. What to expect on arrival

   When you arrive, you will be greeted by our reception staff and will be required to fill out a client form. We suggest that you arrive 5 to 10 minutes prior to your first appointment as it gives you a chance to fill out the forms and not run into your appointment time.

4. Meet your therapist

   Your therapist will then greet you in the waiting room and take you through to your private treatment room.

5. Discussing your needs

   Your therapist will ask about your reasons for seeking a treatment and any concerns you may have. Your medical history will be thoroughly checked and your therapist will ask you specific questions to help pinpoint the issue.

6. Assess/examine (understanding your body)

   Generally in your first visit, your therapist will conduct a postural analysis and special tests to help understand your body, where your pain or discomfort originates and what it may be linked to.

   These tests can range from bending over and touching your toes to your therapist palpating the area of concern.

   After gathering this information your therapist can generally identify the issue and design a treatment plan for you.

7. Explanation and education

   The next step is for your therapist to give you an explanation of the findings and try to help you understand what is happening. They will then explain your treatment plan according to your presenting condition.

8. Treat

   Your therapist will then conduct a treatment based on your assessment results, medical history and presenting condition.

9. Homecare

   Homecare advice is given at the end of the treatment. This can consist of exercises or use of heat and/or cold.